Delivery & Returns

At Rainbow Crafts we deliver worldwide! We can ship to the United Kingdom, Europe, and the rest of the world. We offer a choice of delivery settings and prices and these are outlined below for your convenience.


United Kingdom

FREE UK second class delivery when you spend £50.00 or more on any one order with us. Simply select 'UK 2nd Class' at the shopping basket stage to receive the discount. Your delivery fees will be reduced to zero. Alternatively, for the fastest delivery, leave the postage option on 1st class UK delivery and this will be charged at £3.75.

£3.75 - First Class UK Delivery

£2.95 - Second Class UK Delivery

To qualify for delivery to the United Kingdom you must have a UK postcode.


Europe

All orders to EU European destinations will be charged at a flat rate of £15.00 for basket totals under £40.00 (excluding delivery charges) and at £17.50 for basket totals of £40.00 and above.


International Destinations

All orders to other International destinations will be charged at a flat rate of £20.00 for basket totals under £40.00 (excluding delivery charges) and at £25.00 for basket totals of £40.00 and above.


Delivery Schedule

We normally send your order on the day ordered or the following day (subject to stock availablity). You must inform us within two weeks if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

We reserve the right to either cancel or back order out of stock items which you place on order with us. You always have the option to cancel your back order if you would rather not wait.


 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.